Deskripsi Pekerjaan
Are you passionate about creating unforgettable guest experiences? We are seeking a dedicated Guest Experience Supervisor to lead our front desk operations in the vibrant heart of Sentosa. In this pivotal role, you will oversee the daily operations of the front desk, ensuring seamless check-ins and check-outs while maintaining the highest standards of guest satisfaction. You will act as the primary point of contact for our valued guests, resolving inquiries and addressing any issues with grace and professionalism. Beyond operational excellence, you will mentor junior staff, manage guest accounts, and ensure security protocols are strictly adhered to. Join us in delivering world-class hospitality in one of Singapore's most prestigious leisure destinations.
Tanggung Jawab
- Supervise daily front desk operations, including check-in, check-out, and lobby management.
- Resolve guest complaints and service recovery issues with a focus on exceeding expectations.
- Manage guest accounts, process payments, and verify credit card information accurately.
- Train and mentor front desk staff to ensure high service standards and operational efficiency.
- Coordinate with housekeeping and other departments to ensure seamless guest stays.
- Maintain accurate records of room availability and guest preferences.
- Ensure strict adherence to hotel security and safety regulations at all times.
Kualifikasi
- Minimum 2-3 years of experience in a supervisory role within the hospitality industry.
- Proven track record in front desk operations and guest relations.
- Excellent verbal and written communication skills in English (Mandarin is a plus).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in property management systems (PMS) and POS software.
- Valid Singapore Work Pass or eligibility to work.
- Flexibility to work shifts, including weekends and public holidays.