Deskripsi Pekerjaan
Join Sentosa Development Corporation & Subsidiaries as a Guest Insights & Experience Officer and become a vital part of our mission to create unforgettable visitor experiences. In this dynamic role, you'll be at the forefront of understanding guest needs and driving improvements across Sentosa's attractions and services. You'll collect and analyze feedback, identify trends, and collaborate with cross-functional teams to implement enhancements that elevate our guest-centric culture. This position offers the unique opportunity to shape the future of one of Asia's leading leisure destinations while developing valuable skills in customer experience management and data-driven decision making.
We're seeking passionate individuals who thrive in fast-paced environments and are committed to delivering exceptional service. You'll engage directly with diverse visitors, gather actionable insights, and contribute to initiatives that transform Sentosa into a world-class destination. Whether through surveys, direct interactions, or digital feedback channels, your work will directly influence operational improvements and strategic planning.
Tanggung Jawab
- Collect and analyze guest feedback through surveys, digital platforms, and direct interactions
- Identify trends in guest satisfaction and experience to inform strategic improvements
- Collaborate with operations teams to implement guest-centric initiatives across Sentosa
- Monitor and report on key performance indicators related to guest experience
- Assist in developing and enhancing customer journey mapping for Sentosa attractions
- Contribute to creating and maintaining a culture of continuous guest focus
- Support the design and execution of guest experience enhancement projects
Kualifikasi
- High school diploma or equivalent with customer service experience preferred
- Strong communication and interpersonal skills with diverse audiences
- Ability to analyze qualitative and quantitative feedback data
- Proficiency in digital feedback tools and basic CRM systems
- Attention to detail with strong problem-solving abilities
- Passion for delivering exceptional guest experiences
- Ability to work independently and in team environments
- Flexibility to work weekends and public holidays as required