Deskripsi Pekerjaan
Are you passionate about delivering exceptional service and creating memorable experiences? We are looking for a dedicated and enthusiastic Guest Relation Executive to join our prestigious Private Club. This is a fantastic opportunity for individuals with no prior experience who are eager to launch a career in the luxury hospitality industry.
As a Guest Relation Executive, you will act as the ambassador of our establishment, ensuring that every member and guest feels welcomed, valued, and attended to with the utmost care. You will be at the forefront of our Lifestyle Concierge service, managing inquiries and coordinating special requests to exceed expectations. If you possess a natural flair for hospitality and a desire to work in a high-end environment, we encourage you to apply.
In this role, you will be the first point of contact for our VIP clientele, playing a crucial part in maintaining the club's reputation for excellence and personalized service.
Tanggung Jawab
- Greet and welcome members and guests warmly upon arrival, ensuring a positive first impression.
- Assist with member check-ins, inquiries, and general administrative tasks.
- Handle and resolve guest complaints or requests promptly and professionally.
- Coordinate special arrangements, including dining reservations, event bookings, and transportation.
- Provide local recommendations and information to enhance the guest experience.
- Maintain a clean, organized, and welcoming reception area at all times.
- Assist in organizing exclusive club events and member activities.
- Uphold all club standards, policies, and operational procedures.
Kualifikasi
- No prior experience required; we provide full training.
- Excellent communication and interpersonal skills.
- Friendly, approachable, and professional demeanor.
- Ability to remain calm and composed under pressure.
- High level of emotional intelligence and empathy.
- Basic computer literacy and familiarity with office equipment.
- Flexibility to work shifts, including weekends, evenings, and public holidays.
- Passion for luxury hospitality and service excellence.