Deskripsi Pekerjaan
We are seeking a dynamic Guest Relation Officer to join our hospitality team in Jakarta Raya. This pivotal role requires a customer-centric professional who excels in creating memorable guest experiences while ensuring seamless operational support. As the first point of contact for our clients, you'll embody our brand's commitment to excellence through warm interactions, efficient service delivery, and proactive problem-solving. The ideal candidate thrives in fast-paced environments and possesses exceptional interpersonal skills to handle diverse guest needs with grace and professionalism.
Join PT Great Eagle Prime to contribute to a culture of hospitality excellence where your communication skills and attention to detail directly impact guest satisfaction. This position offers competitive compensation and opportunities for professional growth within our expanding hospitality operations.
Tanggung Jawab
- Deliver exceptional guest services through personalized interactions and prompt issue resolution
- Manage guest check-in/check-out procedures efficiently using reservation systems
- Coordinate with housekeeping, maintenance, and other departments for seamless service delivery
- Handle guest inquiries, complaints, and special requests with professionalism and discretion
- Maintain accurate guest records and feedback documentation for continuous improvement
- Assist in event coordination and VIP guest arrangements as required
- Uphold brand standards through consistent service quality and appearance
Kualifikasi
- Minimum 1 year experience in hospitality or customer service roles
- Proven track record in guest relations or front office operations
- Excellent command of English and Bahasa Indonesia (verbal/written)
- Strong problem-solving and conflict resolution abilities
- Proficiency with hotel management software and Microsoft Office suite
- Exceptional communication and interpersonal skills
- Ability to multitask effectively in high-pressure situations
- Professional appearance and service-oriented mindset