Deskripsi Pekerjaan
Join our vibrant team at Sky Garden Bali as a Guest Relation Officer and become the heart of our guest experience! This critical role involves managing all aspects of guest interactions, from initial inquiries to post-stay follow-ups, ensuring every visitor receives personalized and exceptional service. You'll be the first point of contact for our international and domestic guests, handling reservations, check-ins, and special requests with professionalism and cultural sensitivity. Our dynamic Kuta location demands someone who can thrive in a fast-paced environment while maintaining meticulous attention to detail. If you're passionate about hospitality and creating memorable moments for travelers, this opportunity allows you to showcase your skills in one of Bali's most exciting destinations.
Tanggung Jawab
- Manage guest reservations and check-in/check-out procedures efficiently
- Respond promptly to guest inquiries via phone, email, and in-person
- Resolve guest complaints and issues with proactive problem-solving
- Coordinate with housekeeping, maintenance, and F&B departments
- Handle special requests and personalized arrangements for VIP guests
- Maintain accurate guest records and preference databases
- Assist with event coordination and group bookings
- Contribute to team training and service improvement initiatives
Kualifikasi
- Minimum 1 year experience in hospitality or customer service role
- Fluency in English and Bahasa Indonesia; additional languages preferred
- Proficiency with reservation systems (e.g., Opera, Amadeus)
- Strong interpersonal and communication skills
- Ability to multitask in high-pressure situations
- Professional appearance and friendly demeanor
- Knowledge of local attractions and services
- Valid work permit for Indonesia