Deskripsi Pekerjaan
Join our dynamic team as a Guest Relation Officer and become the cornerstone of exceptional guest experiences! In this pivotal role, you'll serve as the welcoming face of our establishment, ensuring every interaction exceeds expectations through personalized service and local expertise. You'll act as the vital bridge between guests and our services, providing insightful information, resolving inquiries, and creating memorable moments that foster loyalty. This position demands proactive problem-solving, cultural sensitivity, and a passion for hospitality excellence. Whether assisting with check-in procedures, recommending local attractions, or addressing special requests, your dedication will directly contribute to our reputation for outstanding service. Ideal candidates thrive in fast-paced environments and possess natural warmth that makes guests feel instantly at home.
Tanggung Jawab
- Warmly greet and register guests with professional demeanor during arrival/departure
- Provide detailed information about facilities, services, and local attractions
- Proactively anticipate guest needs and resolve concerns promptly
- Coordinate with departments to fulfill special requests and arrangements
- Maintain accurate guest records and reservation details
- Handle guest feedback and implement service improvements
- Ensure reception area remains immaculate and organized
- Collaborate with team members to ensure seamless guest experiences
Kualifikasi
- Minimum 1 year experience in hospitality or customer service role
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with customer-centric approach
- Proficiency in reservation systems and office software
- Fluency in English and Bahasa Indonesia
- Knowledge of Sleman/Yogyakarta tourism landscape preferred
- Ability to multitask effectively in fast-paced environment
- Positive attitude and commitment to service excellence