Deskripsi Pekerjaan
Join Puri Group, a premier hospitality leader in Surabaya, as a Guest Relation Officer. This pivotal role demands exceptional interpersonal skills and a passion for creating memorable guest experiences. You will serve as the first point of contact for our discerning clientele, ensuring seamless interactions and anticipating their needs with professionalism and warmth. Our ideal candidate thrives in fast-paced environments and possesses proven expertise in customer-centric roles. As an ambassador of our brand, you'll contribute to Puri Group's reputation for excellence through attentive service and proactive problem-solving. This contract position offers a unique opportunity to develop your hospitality career while contributing to our dynamic team culture.
Tanggung Jawab
- Deliver exceptional guest service through personalized interactions and attentive care
- Handle guest inquiries, requests, and concerns with prompt resolution
- Coordinate with housekeeping, front desk, and other departments for seamless operations
- Assist in VIP guest management and special occasion arrangements
- Upsell hotel services and facilities to enhance guest experiences
- Maintain accurate guest records and feedback documentation
- Conduct regular facility inspections to ensure standards are met
- Participate in team training and service improvement initiatives
Kualifikasi
- Minimum 2 years experience as Flight Attendant, Sales, SPG, Caddy, Customer Service, or Front Liner in hotel/hospitality sector
- Fluency in English and Bahasa Indonesia (both written and spoken)
- Exceptional communication, negotiation, and conflict resolution skills
- Strong knowledge of Surabaya tourism landscape and local attractions
- Ability to work flexible hours including weekends and holidays
- Professional appearance with polished etiquette and demeanor
- Proficiency in reservation systems and office software
- Valid hospitality certification or tourism degree preferred