Deskripsi Pekerjaan
Join Puri Group's dynamic hospitality team as a Guest Relation Officer and become the cornerstone of exceptional guest experiences. This pivotal role demands a professional with a passion for service excellence and proven experience in high-contact customer-facing positions. As the first point of contact for our valued guests, you'll deliver personalized assistance, anticipate needs, and resolve inquiries with grace and efficiency. Your expertise in hospitality settingsâwhether gained through flight attendant duties, sales promotions, SPG roles, caddy services, or frontline hotel positionsâwill ensure our guests feel welcomed and valued throughout their journey. This contract position offers an opportunity to elevate guest satisfaction while contributing to Puri Group's reputation for outstanding service in Sumatera Selatan.
Tanggung Jawab
- Deliver exceptional customer service and personalized assistance to guests upon arrival and throughout their stay
- Proactively address guest inquiries, concerns, and special requests with prompt solutions
- Coordinate seamlessly with housekeeping, maintenance, and other departments to resolve operational issues
- Manage check-in/check-out procedures efficiently, ensuring accurate billing and documentation
- Maintain detailed guest records and preferences to personalize future interactions
- Conduct regular property inspections to ensure standards are consistently met
- Collaborate with management to implement service improvement initiatives
Kualifikasi
- Minimum 2 years experience in Flight Attendant, Sales, SPG, Caddy, Customer Service, or Front Liner roles within hospitality industry
- Exceptional communication and interpersonal skills with strong cultural sensitivity
- Proven ability to handle high-pressure situations with composure and professionalism
- Proficiency in property management systems and office software
- Fluency in Bahasa Indonesia and English (additional languages advantageous)
- Impeccable personal presentation and grooming standards
- Flexible availability to work evenings, weekends, and holidays as required