Deskripsi Pekerjaan
Join Accor as a Guest Relation Officer at the prestigious Novotel Makassar Grand Shayla, a centrally-located luxury destination in South Sulawesi. This role offers the opportunity to deliver exceptional hospitality experiences to discerning travelers, combining professionalism with genuine warmth. You'll be the ambassador of our brand, ensuring every guest interaction reflects Accor's commitment to excellence and creates lasting positive impressions. The position demands proactive problem-solving skills, cultural awareness, and the ability to anticipate guest needs in a dynamic environment. Accor provides comprehensive training and career development pathways within the world's leading hospitality group.
Tanggung Jawab
- Deliver personalized guest services including check-in/check-out procedures and room assignments
- Resolve guest inquiries and complaints with empathy and efficiency
- Coordinate with housekeeping, maintenance, and F&B departments to ensure seamless guest experiences
- Manage VIP arrivals and special requests with attention to detail
- Handle cash transactions and maintain accurate financial records
- Actively promote hotel amenities and upsell additional services
- Monitor guest satisfaction through feedback collection and follow-up actions
Kualifikasi
- Minimum 1 year experience in luxury hotel front desk operations
- Fluency in Bahasa Indonesia and English (verbal/written)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Proficiency in property management systems (Opera/PMS)
- Valid local hospitality certification preferred
- Ability to work flexible shifts including weekends and holidays