Deskripsi Pekerjaan
Join Zulu Alpha Papa as a Guest Relation Officer and become the heart of our hospitality experience! In this dynamic role, you'll be the first point of contact for our valued guests, ensuring exceptional service from arrival to departure. Your responsibilities will include crafting memorable guest experiences, resolving inquiries with professionalism, and proactively identifying opportunities to enhance satisfaction. You'll leverage your upselling skills to introduce premium services and amenities, while meticulously managing reservation systems to guarantee seamless stays. As a brand ambassador, you'll maintain our reputation for excellence through attentive service and personalized attention to detail. This position is ideal for passionate hospitality professionals who thrive in fast-paced environments and possess a natural talent for anticipating guest needs.
Tanggung Jawab
- Deliver exceptional customer service through personalized guest interactions and problem resolution
- Manage reservation systems, check-in/check-out processes, and room assignments
- Actively upsell hotel services, facilities, and special packages to maximize revenue
- Coordinate with housekeeping, maintenance, and F&B departments to ensure guest satisfaction
- Handle guest complaints with empathy and efficiency, implementing corrective actions
- Maintain accurate records of guest preferences and feedback for service improvement
- Assist with special events and VIP guest arrangements to create memorable experiences
Kualifikasi
- Minimum 1-2 years of experience in hospitality or customer service role
- Fluency in English and Bahasa Indonesia; additional languages are advantageous
- Proficiency in reservation systems (e.g., Opera, Fidelio) and MS Office
- Strong communication, negotiation, and conflict resolution skills
- Ability to multitask effectively in a high-pressure environment
- Professional appearance with excellent interpersonal and presentation skills
- Knowledge of Jakarta tourism attractions and local amenities
- Flexibility to work evenings, weekends, and holidays