Deskripsi Pekerjaan
We are committed to delivering unparalleled sensory experiences through exceptional craftsmanship, quality ingredients, and a deep commitment to excellence. As a premier hospitality destination in Seminyak, 32DO is seeking a passionate Guest Relation Officer to elevate our guest experience to extraordinary heights. In this role, you'll be the cornerstone of our guest journey, anticipating needs, resolving concerns with grace, and creating memorable moments that reflect Bali's renowned hospitality culture. Your expertise will directly contribute to our reputation for personalized service and attention to detail, ensuring every interaction exceeds expectations. Join our dynamic team where your dedication to guest satisfaction will shape unforgettable experiences for international visitors and locals alike.
Tanggung Jawab
- Deliver exceptional guest interactions through personalized service and proactive communication
- Manage guest inquiries, requests, and concerns with prompt resolution
- Coordinate with departments to ensure seamless guest experiences
- Maintain accurate guest profiles and preference records
- Handle check-in/check-out procedures efficiently
- Organize special events, arrangements, and VIP experiences
- Collaborate with team to maintain service standards
- Monitor guest satisfaction and implement improvement initiatives
Kualifikasi
- Minimum 2 years in guest relations or front office roles
- Fluency in English with additional language skills preferred
- Strong problem-solving and conflict resolution abilities
- Knowledge of Seminyak/Bali tourism landscape
- Proficiency in hospitality management systems
- Exceptional communication and interpersonal skills
- Ability to work flexible hours including weekends
- Attention to detail and service excellence mindset