Deskripsi Pekerjaan
Are you a people person with a passion for delivering exceptional service? LIT Group is looking for an enthusiastic and professional Guest Relation Officer to join our dynamic team in Jakarta Selatan. In this role, you will be the face of our brand, ensuring that every visitor enjoys a seamless, welcoming, and memorable experience from the moment they arrive.
We are seeking someone who thrives in a fast-paced environment and possesses a natural ability to connect with diverse guests. If you are detail-oriented, solution-driven, and take pride in providing top-tier customer care, we would love to meet you.
Tanggung Jawab
- Welcome and register guests with a warm, professional, and friendly demeanor.
- Serve as the primary point of contact for guest inquiries, feedback, and special requests.
- Provide comprehensive information about company services and facility amenities.
- Maintain high standards of service quality and ensure guest satisfaction throughout their stay.
- Coordinate with internal departments to resolve any guest-related issues promptly and efficiently.
- Manage booking appointments and handle check-in/check-out processes accurately.
- Maintain a clean and organized reception area that reflects the premium brand image of LIT Group.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or Bachelor's Degree in Hospitality, Tourism, or a related field.
- Proven experience in a customer-facing or guest relations role is highly preferred.
- Excellent verbal and written communication skills in both Indonesian and English.
- Strong interpersonal skills with an ability to handle difficult situations with patience and empathy.
- Well-groomed, professional appearance, and a positive attitude.
- Proficiency in basic computer applications and booking management systems.
- Willingness to work on a contract basis and flexible shift hours.