Deskripsi Pekerjaan
Join our dynamic team at Dewa Cafe as we prepare to open our doors to the community! We are seeking a passionate and customer-focused Guest Relation Officer (GRO) to help create exceptional dining experiences for our guests. As a key member of our pre-opening team, you will be instrumental in establishing our reputation for outstanding service and hospitality.
The ideal candidate will be a natural people person with excellent communication skills and a genuine passion for customer service. You will be the first point of contact for our guests, responsible for ensuring their visit is memorable from the moment they arrive until they depart. Your warm demeanor and professional approach will contribute significantly to the success of our new establishment.
This is an exciting opportunity to join a growing team during the pre-launch phase, where you'll have the chance to shape our service standards and build lasting relationships with our customers. If you thrive in a fast-paced environment and take pride in delivering exceptional guest experiences, we encourage you to apply for this rewarding position at Dewa Cafe.
Tanggung Jawab
- Greet and welcome guests with a warm and friendly demeanor
- Manage reservations and seating arrangements efficiently
- Address guest inquiries and resolve any concerns promptly
- Coordinate with kitchen and service staff to ensure smooth operations
- Maintain a clean and organized reception area
- Collect and act on guest feedback to improve service quality
- Assist with special events and promotional activities at the cafe
- Build and maintain positive relationships with regular customers
Kualifikasi
- Minimum 1-2 years of experience in a customer service or hospitality role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and patience
- Professional appearance and positive attitude
- Ability to work in a fast-paced environment during peak hours
- Basic computer skills for reservation systems
- Knowledge of local area attractions (beneficial for tourism-related queries)
- Flexible working hours, including weekends and holidays