Deskripsi Pekerjaan
Join Accor, a world-leading hospitality group, as a Guest Relation Officer specializing in Mandarin language support. In this pivotal role, you'll be the cornerstone of exceptional guest experiences by delivering personalized service and proactive support to our Mandarin-speaking clientele. You'll cultivate lasting guest relationships through cultural sensitivity and attention to detail, ensuring every interaction exceeds expectations while upholding Accor's renowned service standards. This position requires fluency in Mandarin to bridge communication gaps and provide seamless assistance across all guest touchpoints, from check-in to departure. You'll collaborate with cross-functional teams to resolve inquiries efficiently and create memorable stays that drive loyalty and repeat business. If you're passionate about hospitality and excel in dynamic, guest-centric environments, this role offers a platform to showcase your linguistic talents and service excellence in Jakarta's vibrant tourism landscape.
Tanggung Jawab
- Deliver personalized Mandarin-language assistance to guests throughout their stay
- Proactively address guest inquiries, requests, and concerns with cultural sensitivity
- Coordinate with housekeeping, F&B, and concierge teams to ensure seamless service delivery
- Maintain detailed guest preference records to tailor future experiences
- Handle check-in/check-out procedures for Mandarin-speaking guests
- Resolve service issues promptly while maintaining brand reputation
- Conduct post-stay follow-ups to enhance guest satisfaction and loyalty
- Support hotel operations during peak periods and special events
Kualifikasi
- Native or fluent Mandarin speaker (written and spoken)
- Minimum 2 years in hotel guest relations or customer service
- Proven ability to build rapport with diverse clientele
- Strong problem-solving and conflict resolution skills
- Proficiency in hotel management systems (Opera, etc.)
- Excellent command of English and Bahasa Indonesia
- Exceptional attention to detail and organizational abilities
- Professional appearance and warm service demeanor