Deskripsi Pekerjaan
Join our dynamic team at Apollo Wu as a Guest Relation Officer and become the face of our exceptional dining experience. We are seeking a passionate and customer-oriented professional to ensure our guests receive the highest level of service and create memorable moments during their visit. As a Guest Relation Officer, you will play a crucial role in maintaining our restaurant's reputation for excellence and hospitality.
Apollo Wu is a premier dining establishment in Jakarta Selatan known for its innovative cuisine and sophisticated ambiance. We value our team members and provide opportunities for professional growth in a vibrant and supportive environment. If you have a natural flair for hospitality and a commitment to exceeding customer expectations, we invite you to apply for this exciting position.
Our ideal candidate will possess excellent communication skills, a professional appearance, and the ability to handle various guest inquiries with grace and efficiency. You will work closely with our service team to ensure seamless operations and maintain our high standards of service excellence.
Tanggung Jawab
- Welcome and greet guests with a warm and professional demeanor
- Manage reservations and seating arrangements efficiently
- Address guest inquiries and resolve any concerns promptly
- Coordinate with kitchen and service staff to ensure timely service
- Maintain a clean and organized restaurant environment
- Collect and implement feedback to enhance guest experience
- Assist in training new staff on service standards and protocols
- Collaborate with management to implement new service initiatives
Kualifikasi
- Minimum 1 year of experience in guest relations or restaurant service
- Excellent communication and interpersonal skills
- Professional appearance and demeanor
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Basic knowledge of food and beverage service
- Fluency in English and Bahasa Indonesia
- Customer service certification is a plus