Deskripsi Pekerjaan
Are you a warm, organized, and hospitality-driven professional looking to make your mark in one of Bali's most vibrant destinations? A premium property in Seminyak is seeking a dedicated Guest Relations / Admin Staff to join our high-performing team. In this hybrid role, you will act as the face of our brand, delivering exceptional service to international and domestic guests while keeping our daily administrative operations running seamlessly.
The successful candidate will blend outstanding interpersonal skills with a sharp eye for administrative detail. From handling direct bookings to coordinating guest arrivals and supporting sales initiatives, your multi-tasking abilities will directly contribute to our guest satisfaction and overall business success. If you thrive in a dynamic hospitality environment and are passionate about delivering top-tier service, we want to hear from you!
Tanggung Jawab
- Provide a warm, professional, and efficient check-in and check-out experience for all arriving and departing guests.
- Manage online and offline bookings, handling guest inquiries across multiple channels and OTA platforms with promptness and accuracy.
- Perform daily administrative tasks including updating databases, preparing reports, and managing email correspondence.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms and facilities are in perfect condition prior to arrival.
- Support sales and marketing efforts by promoting internal packages, local tours, and special upsells to guests.
- Handle guest feedback and resolve any complaints or operational issues in a professional, empathetic manner.
Kualifikasi
- Prior experience (1-2 years) in Guest Relations, Front Office, or Administrative roles within the hospitality or tourism industry.
- Excellent communication skills in English (both written and verbal) to effectively engage with international travelers.
- Strong computer literacy, including proficiency with Microsoft Office, email client management, and property management systems (PMS).
- Exceptional organizational and multi-tasking abilities with high attention to detail.
- Warm, energetic, and guest-oriented personality with strong problem-solving skills.
- Willingness to work flexible shifts, including weekends and public holidays as needed.