Deskripsi Pekerjaan
Join our award-winning front office team at BE Hotels & Resorts in Mactan, Cebu, and become the heart of our guest experience! As a Guest Relations Associate, you'll be the first point of contact for international and local travelers, creating unforgettable moments through exceptional service. This role combines hospitality excellence with operational precision in one of the Philippines' premier tourist destinations. You'll manage seamless check-in/check-out processes, handle complex reservations, and resolve guest inquiries with professionalism and warmth. Our competitive compensation package includes performance bonuses, comprehensive training, and opportunities for career advancement within our expanding luxury resort portfolio. If you thrive in dynamic environments and possess a passion for exceeding guest expectations, this is your gateway to a rewarding hospitality career.
Tanggung Jawab
- Deliver exceptional guest service during check-in, check-out, and throughout guest stays
- Manage reservation systems, including modifications, cancellations, and no-shows
- Handle guest inquiries, complaints, and special requests with empathy and efficiency
- Process payments, manage billing discrepancies, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and F&B departments for guest needs
- Utilize property management systems (PMS) for room assignments and inventory control
- Assist in training new staff and maintaining front desk operational standards
- Participate in daily briefings and contribute to service improvement initiatives
Kualifikasi
- High school diploma or equivalent; hospitality degree or certification preferred
- Minimum 1 year front desk or guest relations experience in luxury/resort settings
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Fluency in English and Filipino; knowledge of other languages advantageous
- Exceptional communication and conflict resolution skills
- Strong attention to detail with multitasking capabilities in fast-paced environments
- Professional appearance and positive, approachable demeanor
- Flexible availability including nights, weekends, and holidays