Deskripsi Pekerjaan
Are you passionate about delivering world-class hospitality and creating memorable experiences for global travelers? Four Points by Sheraton is seeking a dedicated and charismatic Guest Relations Executive to join our dynamic front-of-house team at our prime River Valley location in Singapore.
As a Guest Relations Executive, you will represent the face of our hotel, ensuring that every guest receives a warm, seamless, and personalized experience from arrival to departure. You will play a pivotal role in managing guest relations, resolving inquiries efficiently, and upholding the high service standards associated with the Marriott International brand. This is an exciting opportunity for an energetic hospitality professional looking to advance their career with a leading global hotel chain.
Tanggung Jawab
- Welcome and greet guests warmly upon arrival, facilitating a smooth check-in and check-out process.
- Act as the primary point of contact for guest inquiries, requests, and feedback, ensuring prompt and professional resolution.
- Anticipate guests' needs and provide personalized recommendations regarding hotel amenities, local attractions, and dining options.
- Coordinate with Front Office, Housekeeping, and Food & Beverage departments to ensure special requests and VIP protocols are flawlessly executed.
- Maintain up-to-date knowledge of hotel room configurations, rates, promotions, and facilities.
- Manage guest reservations, ensure accurate data entry into the property management system (PMS), and handle billing inquiries.
- Uphold brand service standards and contribute to achieving high guest satisfaction (GSS) scores.
Kualifikasi
- Diploma or Degree in Hospitality Management, Tourism, or a related field.
- Minimum of 1 to 2 years of experience in a guest relations, front office, or customer service role within the hotel industry.
- Excellent communication and interpersonal skills, with a strong command of spoken and written English.
- Proficiency in hotel property management systems, preferably Opera PMS.
- Strong problem-solving abilities and a calm demeanor when handling challenging situations.
- A genuine passion for service excellence and a customer-centric mindset.
- Ability to work flexible hours, including weekends, public holidays, and rotating shifts.