Deskripsi Pekerjaan
Are you a charismatic, well-presented professional with a genuine passion for premium hospitality? Tugu Hotel, renowned for its celebration of art, history, and heritage-inspired luxury, is seeking a dedicated Guest Relations Officer to join our team in Jakarta. In this role, you will serve as the premier ambassador of our brand, ensuring our local and international guests enjoy unmatched standards of service and cultural immersion.
As a Guest Relations Officer, you will blend authentic Indonesian warmth with world-class hospitality practices. You will anticipate guest needs, craft tailor-made experiences, and handle requests with charm and professional grace. If you thrive in a high-touch service environment and want to represent one of Indonesia's most celebrated boutique luxury hotel brands, we welcome your application.
Tanggung Jawab
- Welcome and host guests with genuine warmth and professionalism from arrival through to departure.
- Act as the primary touchpoint for VIPs and special-interest guests, ensuring their unique preferences are carefully coordinated and met.
- Respond to guest feedback, questions, and concerns promptly and effectively, resolving issues to ensure high satisfaction.
- Collaborate dynamically with Front Office, Housekeeping, and F&B teams to guarantee seamless service delivery.
- Promote hotel dining, spa services, art collections, and curated local cultural experiences to enhance guest itineraries.
- Maintain thorough records of guest preferences, history, and feedback within the hotel management database.
Kualifikasi
- Minimum of a Diploma or Bachelor's Degree in Hospitality Management, Tourism, Public Relations, or a related field.
- At least 1 to 2 years of experience in Guest Relations, Front Desk, or Concierge services in a luxury boutique hotel or premium service environment.
- Fluency in spoken and written English and Bahasa Indonesia is required; knowledge of additional foreign languages is a strong advantage.
- Impeccable grooming, high energy, and a charismatic, service-oriented personality.
- Exceptional communication, active listening, and conflict-resolution capabilities.
- Flexibility to work shift schedules, including weekends, evenings, and public holidays.