Deskripsi Pekerjaan
Are you a passionate hospitality professional with a flair for creating unforgettable dining experiences? Le Quartier Restaurant, a premier dining destination in the heart of Jakarta Pusat, is seeking a warm, well-presented, and service-oriented Guest Relations Officer to join our elite team.
As the first point of contact for our discerning guests, you will play a pivotal role in setting the tone for their visit. We are looking for an individual who embodies sophistication, grace, and an proactive approach to customer service. If you thrive in a fast-paced, upscale environment and are dedicated to exceeding guest expectations, we want to meet you.
In this role, you will be responsible for managing guest arrivals, handling inquiries with professional poise, and ensuring that every detail of the dining experience aligns with our high standards of excellence. You will work closely with our front-of-house and culinary teams to ensure seamless operations and personalized guest interactions.
Tanggung Jawab
- Warmly welcome guests upon arrival and manage the restaurant seating flow to ensure maximum comfort.
- Handle restaurant reservations via telephone, email, and digital platforms with accuracy and professional etiquette.
- Act as the primary point of contact for guest inquiries, special requests, and feedback during their visit.
- Collaborate with the management team to identify and execute personalized experiences for VIP guests and regulars.
- Maintain a comprehensive knowledge of the menu, wine list, and daily specials to provide informed recommendations.
- Proactively resolve any guest concerns or complaints to ensure a positive and lasting impression of the restaurant.
- Monitor the dining floor environment to ensure adherence to cleanliness, ambiance, and service standards.
Kualifikasi
- Minimum of 1-2 years of experience in a high-end restaurant, hotel, or premium hospitality setting.
- Exceptional verbal and written communication skills in both Indonesian and English.
- Professional, well-groomed appearance with a friendly and approachable demeanor.
- Strong interpersonal skills with the ability to remain calm and composed under pressure.
- Excellent multitasking abilities and proficiency in restaurant reservation systems (e.g., OpenTable, SevenRooms).
- High level of integrity and a genuine passion for delivering superior guest service.
- Flexibility to work shift schedules, including weekends and public holidays.