Deskripsi Pekerjaan
Join Baramulti Sugih Sentosa as a Guest Relations Officer specializing in gallery art, where you'll create unforgettable experiences for art enthusiasts visiting our Jakarta exhibition space. This pivotal role combines cultural appreciation with exceptional customer service, serving as the cornerstone of our gallery's visitor experience. You'll be the first point of contact for international and local guests, providing insightful information about exhibitions, artists, and artworks while maintaining a welcoming environment that reflects our commitment to artistic excellence.
Important: Please be aware of recruitment scams using PT. Baramulti Sugih Sentosa (Baramulti Group). Our recruitment process is transparent and never involves payment. We value integrity and professionalism in all interactions.
This position offers a unique opportunity to immerse yourself in Jakarta's vibrant art scene while developing valuable hospitality skills. You'll collaborate with curators and artists to ensure seamless gallery operations and contribute to the cultural enrichment of our community.
Tanggung Jawab
- Provide exceptional customer service to gallery visitors, offering detailed information about current exhibitions and artworks
- Manage visitor flow during peak hours and ensure a comfortable viewing environment
- Coordinate with curatorial team to implement exhibition schedules and special events
- Handle visitor inquiries, feedback, and complaints with professionalism and empathy
- Maintain accurate records of visitor statistics and engagement metrics
- Assist in developing promotional materials and digital content for gallery attractions
- Collaborate with security team to ensure artwork safety and visitor security protocols
Kualifikasi
- Bachelor's degree in Hospitality, Tourism, Arts Management, or related field
- Minimum 2 years experience in guest relations, hospitality, or customer service role
- Deep passion for visual arts with basic knowledge of art history and contemporary artists
- Fluency in Bahasa Indonesia and English; proficiency in additional languages is advantageous
- Exceptional communication skills with ability to engage diverse audiences
- Strong problem-solving abilities and emotional intelligence in handling visitor situations
- Proficiency in ticketing systems, CRM software, and digital communication tools