Deskripsi Pekerjaan
Are you a vibrant professional with a passion for world-class hospitality? Chiringuito Del Kabron, a premier destination in the heart of Badung, Bali, is looking for an energetic and charismatic Guest Relations Officer (GRO) / Host / Hostess to join our dynamic team.
As the first point of contact for our international and local clientele, you will play a pivotal role in setting the tone for an unforgettable dining and leisure experience. We are committed to fostering a rewarding work environment where professional development is prioritized, and your personality is celebrated. If you excel at creating welcoming atmospheres and have a keen eye for guest satisfaction, we want to meet you.
In this role, you will be the face of our establishment, managing guest flows, ensuring high-service standards, and contributing to the unique, high-energy environment that Chiringuito Del Kabron is famous for.
Tanggung Jawab
- Warmly greet and welcome all guests upon arrival with a professional and friendly demeanor.
- Manage restaurant bookings, table assignments, and guest waitlists effectively.
- Ensure smooth guest flow and communication between the front-of-house and service staff.
- Proactively address guest inquiries, special requests, and feedback to ensure high satisfaction levels.
- Maintain a polished and welcoming entrance and lobby area at all times.
- Provide detailed information to guests regarding our menu, events, and venue services.
- Assist in the promotion of venue activities and upsell services where applicable.
Kualifikasi
- Proven experience in a customer-facing or hospitality role (GRO, Host, or Front Office).
- Exceptional verbal communication skills in English; proficiency in other languages is a significant advantage.
- High emotional intelligence with the ability to handle various personality types professionally.
- Ability to remain calm, poised, and efficient during high-traffic periods.
- Strong organizational skills and familiarity with reservation management systems.
- Willingness to work flexible hours, including weekends and public holidays.
- A proactive, team-oriented attitude with a focus on delivering excellence in guest service.