Deskripsi Pekerjaan
Are you passionate about delivering world-class service in a dynamic, fast-paced environment? SATS, the chief ground-handling and in-flight catering provider at Changi Airport, is looking for a dedicated Guest Relations Officer to join our prestigious team. This is a unique opportunity to represent a global leader in aviation services while helping travelers from around the world navigate their journey with comfort and ease.
As a Guest Relations Officer, you will be the face of SATS, providing exceptional hospitality and administrative support. We pride ourselves on operational excellence, and we are looking for individuals who are proactive, resilient, and eager to grow within the aviation and hospitality industry. Special Incentive: We are currently offering a $5,000 joining bonus for successful Singaporean and Permanent Resident applicants!
Tanggung Jawab
- Provide professional and personalized assistance to travelers at various SATS service touchpoints.
- Manage guest inquiries, feedback, and special requests with grace and efficiency.
- Coordinate with internal teams to ensure seamless service delivery for passengers.
- Perform check-in, arrival/departure facilitation, and lounge hospitality duties as assigned.
- Maintain high service standards in compliance with airport security and safety protocols.
- Handle flight disruption situations with calm and professional problem-solving skills.
- Document daily operational reports and passenger interactions accurately.
Kualifikasi
- Minimum GCE 'O' Levels, Diploma in Hospitality/Tourism, or equivalent.
- Prior experience in customer service, hospitality, or ground handling is an advantage.
- Excellent communication skills with proficiency in English and a second language to assist diverse travelers.
- Strong interpersonal skills with a friendly, service-oriented mindset.
- Ability to work rotating shifts, including weekends and public holidays.
- Must be a Singaporean or Permanent Resident to be eligible for the joining bonus.
- Well-groomed and professional appearance at all times.