Deskripsi Pekerjaan
Join our dynamic team at 80 Proof Ultra as a Guest Relations Officer (GRO) and become the cornerstone of our guest experience. In this pivotal front office role, you'll be the first point of contact for our valued guests, ensuring seamless interactions and creating memorable stays. Your responsibilities will span managing reservation systems, providing accurate information about our services and local attractions, and professionally resolving guest inquiries to maintain our high service standards. This position requires exceptional interpersonal skills, attention to detail, and the ability to thrive in a fast-paced hospitality environment. We're seeking candidates who can adapt to flexible schedules, including night shifts, and contribute to our reputation for excellence in guest satisfaction.
Tanggung Jawab
- Manage and process guest reservations accurately and efficiently
- Provide comprehensive information about hotel services, amenities, and local attractions
- Handle guest complaints professionally with prompt resolution
- Maintain detailed records of guest interactions and preferences
- Coordinate with housekeeping and maintenance departments for guest requests
- Assist with check-in/check-out procedures to ensure smooth transitions
- Monitor front office operations during assigned shifts
Kualifikasi
- Minimum 1 year experience in front office or guest services
- Ability to work flexible hours including night shifts
- Strong communication and interpersonal skills
- Proficiency in reservation management systems
- Problem-solving abilities with a customer-centric approach
- Professional appearance and courteous demeanor
- Basic computer literacy (MS Office, email)
- Fluent in Bahasa Indonesia and English