Deskripsi Pekerjaan
Are you a customer service enthusiast looking to kickstart your career in Bali's vibrant hospitality and service sector? Our premium, centrally located storage company in Canggu is seeking a polished, professional, and friendly Guest Relations Receptionist to join our expanding team.
As the first point of contact for our diverse clientele, you will play a crucial role in maintaining our reputation for excellence. We pride ourselves on providing a seamless, secure, and world-class storage experience. This role is perfect for someone who thrives in a fast-paced environment, loves meeting new people, and is committed to delivering exceptional service.
We offer a competitive salary package, full BPJS (social security) benefits, and a supportive workplace culture that encourages professional development and career growth. If you have a passion for hospitality, a sharp eye for detail, and a 'can-do' attitude, we want to hear from you.
Tanggung Jawab
- Warmly welcome guests and provide professional assistance with inquiries and storage requirements.
- Manage front-desk operations, including check-ins, check-outs, and maintaining office records.
- Handle incoming calls, emails, and online inquiries with a high level of professionalism and efficiency.
- Process payments accurately and maintain documentation regarding customer contracts and inventory.
- Maintain a clean, organized, and inviting front-office environment at all times.
- Collaborate with the operations team to ensure smooth service delivery and resolve any guest feedback promptly.
- Assist in general administrative tasks to support the daily management of the storage facility.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent; Hospitality or Communications background is a plus.
- Previous experience in reception, guest services, or customer-facing roles is highly preferred.
- Excellent verbal and written communication skills in both Indonesian and English.
- Proficiency in basic computer applications (MS Office, Google Workspace, and POS systems).
- Strong interpersonal skills with a warm, welcoming, and patient demeanor.
- Ability to multitask, prioritize tasks, and remain composed under pressure.
- Willingness to work in the Kuta Utara/Canggu area and adhere to professional standards.