Deskripsi Pekerjaan
Join PT. Harapan Graha Niaga, one of Jakarta's fastest-growing hospitality pioneers, and become the cornerstone of exceptional guest experiences. We're seeking a passionate Guest Relations Specialist to elevate our service standards and create memorable moments for our discerning clientele. In this pivotal role, you'll represent our brand's commitment to excellence while enjoying unparalleled career growth opportunities in a premium workplace environment. Our dynamic team culture rewards initiative and innovation, offering competitive compensation packages and pathways to leadership positions. If you thrive in customer-centric settings and possess a natural flair for anticipating guest needs, this is your chance to shape the future of luxury hospitality in Indonesia's bustling capital.
Tanggung Jawab
- Deliver exceptional guest service through personalized interactions and proactive problem-solving
- Manage seamless check-in/check-out procedures while maintaining accurate guest records
- Coordinate with housekeeping, maintenance, and F&B departments to resolve guest requests
- Handle guest inquiries, complaints, and special arrangements with professionalism and discretion
- Monitor lobby operations to ensure a welcoming, efficient, and aesthetically pleasing environment
- Collaborate with team members to implement service improvement initiatives
- Utilize property management systems to track guest preferences and optimize experiences
Kualifikasi
- Minimum 1-2 years in hospitality or customer service role with proven track record
- Fluency in English and Bahasa Indonesia; additional languages highly valued
- Exceptional communication skills with ability to read guest needs intuitively
- Strong problem-solving abilities under pressure with diplomatic conflict resolution
- Proficiency in hospitality software (Opera, Fidelio, or similar systems)
- Professional appearance with polished interpersonal etiquette
- Ability to work flexible schedules including weekends and holidays