Deskripsi Pekerjaan
Join our dynamic team as a Guest Service Agent in the stunning destination of Badung, Bali! We're seeking a passionate hospitality professional to create memorable experiences for our international guests. As the first point of contact, you'll embody our brand's commitment to excellence while managing check-in/check-out processes, handling inquiries, and ensuring seamless operations. This role offers the unique opportunity to work in Bali's vibrant tourism sector while developing valuable customer service skills in a multicultural environment. We provide competitive compensation, comprehensive training, and a supportive workplace culture that values growth and teamwork. If you thrive in fast-paced settings and take pride in delivering exceptional service, we encourage you to apply and become part of Bali's premier hospitality team.
Tanggung Jawab
- Manage guest check-in/check-out procedures efficiently using PMS systems
- Respond to guest inquiries and resolve issues promptly with professionalism
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Process payments, handle cash transactions, and maintain accurate financial records
- Upsell hotel services, tours, and amenities to enhance guest experiences
- Maintain a clean, organized reception area and manage inventory of supplies
- Collaborate with team members during peak hours and special events
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Fluency in English and Bahasa Indonesia; additional languages valued
- Proficiency in property management systems (Opera, Fidelio, etc.)
- Strong problem-solving skills with attention to detail
- Ability to multitask in high-pressure environments
- Positive attitude with excellent interpersonal communication
- Willingness to work flexible shifts including weekends/holidays