Deskripsi Pekerjaan
Join our dynamic team at Ibis Semarang as a Guest Service Agent and become the heart of our guests' experience! In this vital role, you'll be the first point of contact for our valued visitors, embodying our commitment to exceptional hospitality. You'll warmly welcome guests with genuine care, ensuring seamless check-in/check-out processes while anticipating their needs to create memorable stays. Your expertise will drive customer loyalty through personalized service, prompt issue resolution, and proactive assistance. Collaborate with housekeeping and maintenance teams to maintain impeccable standards, and leverage your local knowledge to recommend attractions and dining experiences. This position offers a perfect blend of operational efficiency and human connection, where your attention to detail directly impacts guest satisfaction and our hotel's reputation.
Tanggung Jawab
- Warmly greet and assist all arriving guests with genuine hospitality and efficiency
- Manage check-in/check-out procedures using hotel management systems
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams to resolve guest issues promptly
- Actively promote hotel services, facilities, and loyalty programs
- Maintain organized front desk area and ensure compliance with brand standards
- Collaborate with colleagues to ensure smooth operations during peak periods
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in customer service, preferably in hospitality
- Exceptional communication and interpersonal skills in English and Bahasa Indonesia
- Proficiency with hotel management software and reservation systems
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including weekends and holidays
- Positive attitude with a passion for delivering outstanding guest experiences
- Basic knowledge of Semarang attractions and local amenities