Deskripsi Pekerjaan
Are you a people person with a passion for hospitality? Homesuite Hotels Sdn Bhd is seeking a dynamic Guest Service Agent to join our team in Kota Kinabalu. We are looking for a dedicated professional who possesses a strong customer-centric attitude and a proactive approach to service excellence. In this role, you will serve as the face of our hotel, ensuring every guest enjoys a warm, welcoming, and seamless experience from the moment they arrive until they depart.
Your primary responsibility will be to manage the front desk operations efficiently. You will utilize our advanced hotel management system to handle reservations, check-ins, check-outs, and guest inquiries with precision and speed. We value individuals who can handle a fast-paced environment while maintaining a friendly and professional demeanor. If you have a knack for problem-solving and a desire to provide top-notch service, we encourage you to apply for this exciting full-time opportunity.
Tanggung Jawab
- Greet and welcome guests warmly upon arrival and departure.
- Manage the check-in and check-out processes efficiently using the hotel management system.
- Handle guest inquiries, requests, and complaints with empathy and professionalism.
- Assist in room assignments and coordinate with housekeeping to ensure room readiness.
- Maintain accurate guest records and handle billing or payment transactions.
- Provide information about local attractions, amenities, and hotel services.
- Ensure the front desk area is clean, organized, and well-stocked.
Kualifikasi
- Minimum 1-2 years of experience in hospitality or customer service is preferred.
- Proficiency in hotel management systems (PMS) is highly desirable.
- Strong customer service orientation with excellent communication skills.
- Ability to work flexible shifts, including weekends and public holidays.
- High school diploma or equivalent educational qualification.
- Proficiency in English (Bahasa Malaysia is an added advantage).
- Ability to remain calm and professional under pressure.