Deskripsi Pekerjaan
Join The Pearl Kuala Lumpur, a prestigious 4-star hotel strategically positioned between Kuala Lumpur and Petaling Jaya in the vibrant heart of Old Klang Road. As a Guest Service Associate, you'll be the cornerstone of our guests' experience, delivering exceptional service that embodies our commitment to luxury and hospitality. This full-time role offers the opportunity to work in a dynamic environment where your interpersonal skills and attention to detail will directly impact guest satisfaction. We're seeking a passionate professional to manage front desk operations, handle inquiries, and ensure seamless check-in/check-out processes for our diverse clientele.
Tanggung Jawab
- Deliver exceptional customer service during guest check-in, check-out, and throughout their stay
- Manage reservations, room assignments, and billing procedures accurately
- Respond promptly to guest inquiries, requests, and complaints with professionalism
- Coordinate with housekeeping, maintenance, and food & beverage departments
- Process payments and manage cash handling procedures securely
- Maintain organized front desk operations and documentation
- Perform regular room inspections and report maintenance issues
- Assist in resolving escalated guest situations to ensure satisfaction
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1-2 years in customer service or front desk operations
- Strong communication and interpersonal skills in English and Bahasa Malaysia
- Proficiency in hotel management systems and reservation software
- Ability to multitask in a fast-paced environment
- Attention to detail and problem-solving capabilities
- Positive attitude with a commitment to exceeding guest expectations
- Basic knowledge of local attractions and amenities