Deskripsi Pekerjaan
Join Island Landcap Hospitality as a Guest Service Associate and become the cornerstone of our guests' experience in Perai, Penang. We're seeking a warm, professional, and detail-oriented individual to deliver exceptional service at our front desk. In this role, you'll be the first point of contact for our valued guests, ensuring seamless check-in/check-out processes, addressing inquiries with enthusiasm, and anticipating needs before they arise. You'll work in a dynamic environment where your problem-solving skills directly impact guest satisfaction and loyalty. Island Landcap Hospitality offers a supportive culture that values teamwork, continuous learning, and career growth within the hospitality sector. If you thrive in fast-paced settings and take pride in creating memorable experiences, this is your opportunity to shine in Penang's vibrant tourism landscape.
Tanggung Jawab
- Manage guest check-in/check-out procedures efficiently using hotel management systems
- Respond to guest inquiries with accurate information about amenities, services, and local attractions
- Handle guest complaints and resolve issues promptly to ensure satisfaction
- Process payments, manage cash transactions, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and other departments to address guest requests
- Maintain a clean, organized front desk environment and ensure lobby presentation standards
- Assist with reservation management and room assignments to optimize occupancy
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Fluency in English and Bahasa Malaysia; additional languages advantageous
- Proficiency in hotel management software and MS Office applications
- Strong problem-solving and conflict resolution abilities
- Excellent communication and interpersonal skills with a guest-centric approach
- Ability to multitask effectively in a fast-paced environment
- Flexible working hours including weekends and holidays