Deskripsi Pekerjaan
Join the dynamic team at Grandis Hotels and Resorts as a Guest Service Associate – Reservation. We are looking for a passionate individual to manage guest bookings and ensure a seamless experience for every traveler. In this role, you will be the first point of contact for our guests, handling inquiries with warmth, professionalism, and efficiency.
Your expertise in reservation systems will be crucial in maintaining accurate records and optimizing room occupancy. You will play a vital role in upholding our reputation for excellence, ensuring that every reservation is processed accurately and that guests feel valued from the moment they inquire. We pride ourselves on delivering superior hospitality, and we are seeking someone who shares our commitment to guest satisfaction.
If you have a flair for communication and a desire to work in a vibrant environment, we invite you to apply for this exciting opportunity.
Tanggung Jawab
- Manage all incoming reservations and inquiries via phone, email, and online platforms with a high level of accuracy.
- Process booking modifications, cancellations, and amendments efficiently while addressing guest concerns.
- Provide detailed information regarding room types, packages, rates, and hotel amenities to prospective guests.
- Collaborate with front office and housekeeping departments to ensure seamless check-in and check-out processes.
- Maintain and update the central reservation database to reflect real-time availability.
- Handle special requests and VIP bookings to ensure a personalized and memorable guest experience.
Kualifikasi
- High school diploma or equivalent qualification; a degree in Hospitality or Tourism is a plus.
- Previous experience in a hospitality or tourism setting, preferably in a hotel or resort environment.
- Strong interpersonal and communication skills, with the ability to engage with diverse guests.
- Proficiency in computer literacy and reservation software (PMS).
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Fluency in English (both written and verbal); knowledge of Bahasa Malaysia is highly desirable.