Deskripsi Pekerjaan
Join Marina Bay Sands' dynamic Call Centre Express Service team as a Guest Service Executive! As the frontline ambassador of our world-renowned integrated resort, you'll deliver exceptional customer experiences to global guests through efficient call handling, inquiry resolution, and seamless service coordination. This role requires exceptional communication skills, problem-solving agility, and a passion for creating memorable moments. You'll be instrumental in maintaining Marina Bay Sands' reputation for excellence while operating in a fast-paced, technology-driven environment. Perfect for service-oriented individuals seeking growth in Singapore's premier hospitality sector.
Tanggung Jawab
- Handle high-volume inbound/outbound calls with professionalism and efficiency
- Resolve guest inquiries regarding bookings, amenities, and services
- Process reservations, modifications, and payment transactions accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-departmental teams for complex issue resolution
- Adhere to service quality metrics and brand communication standards
- Identify upsell opportunities for resort experiences and packages
Kualifikasi
- Minimum 1 year customer service/call centre experience
- Excellent command of English with clear verbal/written communication
- Proficiency in CRM systems and reservation software
- Strong problem-solving skills with attention to detail
- Ability to multitask in high-pressure environments
- Basic knowledge of hospitality/tourism industry preferred
- Positive attitude with service-oriented mindset