Deskripsi Pekerjaan
We are seeking a passionate and detail-oriented Guest Service Executive to join our dynamic team at The Garcha Group. As a premier boutique hotel group in Singapore, we pride ourselves on delivering exceptional experiences that leave a lasting impression on our guests. In this pivotal role, you will serve as the face of our Food & Beverage operations, ensuring every patron feels welcomed, valued, and well-cared for. We are looking for a proactive professional who combines genuine hospitality with operational efficiency to create memorable dining experiences.
Your primary focus will be on delivering top-tier customer service, from the moment a guest arrives until they depart. You will act as the liaison between the guest and the kitchen/service team, ensuring orders are accurate and delivered in a timely manner. We value a candidate who can maintain high standards of cleanliness and hygiene while managing the flow of service with grace under pressure. If you are eager to start your career in the luxury hospitality industry and contribute to a culture of excellence, we invite you to apply.
Tanggung Jawab
- Greets guests warmly and professionally upon arrival, ensuring a welcoming atmosphere.
- Takes and accurately records food and beverage orders, communicating clearly with the kitchen.
- Assists in setting up and cleaning dining areas to maintain high hygiene and aesthetic standards.
- Handles guest inquiries, complaints, and special requests with patience and problem-solving skills.
- Upsells products and suggests menu items to enhance the guest's dining experience and increase revenue.
- Collaborates effectively with the front-of-house and back-of-house teams to ensure seamless service.
- Monitors inventory levels and assists in restocking supplies as needed.
Kualifikasi
- Minimum 1 year of experience in hospitality, F&B service, or a similar customer-facing role.
- Strong communication skills with the ability to interact fluently in English and Mandarin is an advantage.
- High school diploma or equivalent qualification.
- Ability to work flexible hours, including weekends, holidays, and evening shifts.
- Well-groomed, professional appearance, and a positive, service-oriented attitude.
- Ability to work well in a fast-paced, high-pressure environment.