Deskripsi Pekerjaan
Join our dynamic team as a Guest Services Executive and become the face of our hospitality establishment! We are seeking a friendly and professional individual to provide exceptional guest experiences at our front desk and reservation services. This is an excellent opportunity for entry-level candidates looking to build a career in the thriving hospitality industry.
As a Guest Services Executive, you will be the first point of contact for our guests, ensuring their needs are met with warmth and efficiency. We offer a competitive salary package of $2,600 to $3,000 per month, along with meal allowances and other attractive benefits. The role involves a 5-day work week with shift rotation, providing flexibility while maintaining a healthy work-life balance.
Our Central Region location offers excellent accessibility and is surrounded by vibrant attractions. If you possess excellent communication skills, a passion for customer service, and a desire to grow in the hospitality sector, we invite you to apply and become part of our award-winning team.
Tanggung Jawab
- Check in and check out guests efficiently using hotel management systems
- Manage reservations and room assignments to optimize occupancy
- Handle guest inquiries and provide information about local attractions and services
- Process payments and manage billing for various services
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Handle guest complaints and resolve issues promptly and professionally
- Assist with administrative tasks including record-keeping and reporting
Kualifikasi
- Minimum high school diploma or equivalent qualification
- Excellent communication and interpersonal skills
- Proficiency in basic computer applications and reservation systems
- Strong problem-solving abilities and attention to detail
- Positive attitude and commitment to exceptional customer service
- Ability to work flexible hours including evenings, weekends, and holidays
- Previous experience in customer service or hospitality is preferred but not required
- Basic knowledge of local attractions and services is advantageous