Deskripsi Pekerjaan
Are you a hospitality professional with a passion for delivering exceptional guest experiences? GSH Corporation is seeking a dedicated and charismatic Guest Services Manager to join our team in the heart of Kuala Lumpur City Centre. In this pivotal role, you will be the face of our organization, ensuring that every guest receives world-class service that reflects our commitment to excellence.
As a Guest Services Manager, you will lead front-of-house operations, foster a culture of hospitality among staff, and resolve guest inquiries with professionalism and grace. If you thrive in a fast-paced environment and take pride in creating memorable stays for travelers, we want to hear from you. This is an excellent opportunity to elevate your career within a reputable corporation in the thriving tourism hub of Malaysia.
Tanggung Jawab
- Oversee daily front-of-house operations to ensure seamless guest check-in and check-out processes.
- Act as the primary point of contact for guest inquiries, feedback, and issue resolution to ensure high satisfaction scores.
- Train, mentor, and supervise service staff to maintain consistent service standards.
- Manage guest reservations and coordinate with other departments to accommodate special requests.
- Monitor and analyze guest feedback platforms to identify areas for service improvement.
- Maintain a welcoming and professional atmosphere in the lobby and common areas.
- Ensure compliance with all health, safety, and security protocols across the property.
Kualifikasi
- Minimum 2-3 years of experience in guest services, front office, or hospitality management.
- Strong interpersonal and communication skills in English and Bahasa Malaysia; additional languages are a plus.
- Proven ability to remain calm and professional under pressure or in difficult service situations.
- A proactive, service-oriented mindset with excellent problem-solving capabilities.
- Proficiency in hotel management software and general office productivity tools.
- Strong leadership skills with a track record of team motivation and staff development.
- Flexible availability to work shifts, weekends, and public holidays as required by business needs.