Deskripsi Pekerjaan
Are you passionate about delivering world-class hospitality? Crowne Plaza Hotels & Resorts, consistently recognized as the World's Best Airport Hotel, is looking for a dedicated Guest Services Officer to join our dynamic team at Changi Airport. We pride ourselves on creating inclusive environments where every team member is encouraged to bring their whole self to work and contribute to our culture of excellence.
In this role, you will be the face of our hotel, providing seamless service to international travelers and ensuring every guest enjoys a memorable stay. You will handle front-office operations with professionalism, warmth, and efficiency, setting the tone for our guests' experiences from arrival to departure. If you are a natural problem-solver with a passion for people, we want to hear from you.
Tanggung Jawab
- Provide a warm and professional welcome to all guests, handling check-in and check-out procedures with precision.
- Serve as the primary point of contact for guest inquiries, providing detailed information about hotel amenities and local attractions.
- Coordinate with housekeeping and maintenance teams to ensure rooms meet our high standards of cleanliness and comfort.
- Handle guest feedback and resolve issues promptly to ensure 100% guest satisfaction.
- Manage reservations, cancellations, and room changes in the hotel property management system.
- Maintain a thorough knowledge of all hotel promotions, loyalty programs, and special event offerings.
- Ensure the highest level of security and safety protocols are followed for all guest interactions.
Kualifikasi
- Minimum GCE 'O' Levels or Diploma in Hospitality/Tourism Management preferred.
- Previous experience in a front-office, customer service, or hospitality role is an advantage.
- Excellent verbal and written communication skills in English; ability to speak a second language is a plus.
- Strong computer literacy, including proficiency in Microsoft Office and experience with property management systems (PMS).
- A high level of emotional intelligence and the ability to remain calm under pressure.
- Flexible availability to work rotating shifts, including weekends and public holidays.
- A proactive team player with a passion for service excellence and guest satisfaction.