Deskripsi Pekerjaan
Join the prestigious Westin Club as a Guest Services Supervisor and become the cornerstone of our luxury hospitality experience. In this pivotal role, you'll orchestrate seamless operations within our exclusive Club Lounge, ensuring every guest encounters unparalleled service and comfort. Your responsibilities will encompass proactive monitoring of seating dynamics, meticulous inventory management of premium food and beverage offerings, and delivery of personalized F&B service that exceeds expectations. You'll lead by example, mentoring staff to maintain exacting standards while collaborating with cross-departmental teams to create memorable guest journeys. This position offers a dynamic environment where your attention to detail and passion for hospitality directly impact guest satisfaction and brand loyalty.
Tanggung Jawab
- Monitor Westin Club Lounge seating capacity and optimize guest flow during peak service periods
- Ensure comprehensive inventory management of premium food and beverage items across all service intervals
- Deliver exceptional Food and Beverage service with personalized attention to guest preferences
- Train and supervise front-line staff to maintain consistent service excellence standards
- Proactively address guest inquiries and resolve service issues with swift, effective solutions
- Oversee lounge cleanliness, ambiance, and operational readiness throughout shifts
- Coordinate with culinary and stewarding teams for seamless supply replenishment
- Implement operational procedures to enhance guest experience while controlling costs
Kualifikasi
- Minimum 2-3 years in hospitality supervisory role with luxury hotel experience
- Advanced knowledge of food and beverage service protocols and inventory systems
- Exceptional interpersonal skills with ability to build rapport with diverse clientele
- Strong problem-solving abilities in fast-paced, high-service environments
- Proficiency in hotel management software (Opera, POS systems)
- Fluency in English with additional languages highly desirable
- Food Safety and Hygiene certification required
- Ability to work flexible schedules including evenings, weekends, and holidays