Deskripsi Pekerjaan
We are seeking an experienced Hall Supervisor to lead our front-of-house operations at Badan Sora Bakery Group. In this pivotal role, you will ensure seamless customer experiences, maintain operational excellence, and drive team performance in our bustling bakery environment. You'll be the cornerstone of our customer service initiatives, creating a welcoming atmosphere while upholding our brand's commitment to quality and hygiene.
The ideal candidate will possess strong leadership skills and a passion for hospitality, with the ability to multitask in a fast-paced setting. You'll oversee daily hall operations, manage staff schedules, and implement service standards that exceed customer expectations. This position offers an exciting opportunity to grow your career within a well-established bakery group while contributing to our continued success in Sumatera's thriving culinary scene.
Tanggung Jawab
- Supervise daily hall operations to ensure efficient service flow and customer satisfaction
- Manage and train front-of-house staff on service protocols, product knowledge, and safety procedures
- Monitor inventory levels for hall supplies and coordinate replenishment with kitchen and warehouse teams
- Handle customer inquiries, resolve complaints, and implement service recovery strategies
- Enforce cleanliness, hygiene, and safety standards throughout customer areas
- Prepare daily operational reports and performance metrics for management review
- Coordinate with kitchen staff to ensure seamless order fulfillment and timing
- Assist in staff scheduling, payroll processing, and performance evaluations
Kualifikasi
- Minimum 2 years of supervisory experience in hospitality or F&B industry
- Strong leadership and team management abilities with conflict resolution skills
- Excellent communication and interpersonal skills with fluency in Bahasa Indonesia
- Knowledge of food safety regulations and hygiene standards
- Ability to work flexible hours including weekends, holidays, and peak periods
- Basic proficiency in POS systems and inventory management software
- Proven track record of achieving customer satisfaction targets
- High school diploma or equivalent; hospitality certification preferred