Deskripsi Pekerjaan
Are you a coffee aficionado with a passion for operational excellence? Glaze SG is looking for a dynamic and hands-on Head Barista & Operations Manager to join our team in the heart of Singapore. This role is a unique blend of creative beverage craft and high-level management, designed for a leader who thrives in a fast-paced hospitality environment.
As our Head Barista & Operations Manager, you will be the heartbeat of our cafe. You will be responsible for defining our coffee and tea standards, training our team, and ensuring every guest experiences the perfect cup of coffee. Beyond the bar, you will oversee daily cafe operations, ensuring smooth workflow, inventory management, and high standards of service. We are looking for someone who doesn't just brew coffee but builds a culture of excellence and guest satisfaction.
If you are a seasoned barista with an entrepreneurial spirit, a sharp eye for detail, and a drive to lead, we want to hear from you. Join us at Glaze SG and help us elevate the coffee scene in Singapore.
Tanggung Jawab
- Oversee end-to-end daily cafe operations to ensure efficiency and high standards.
- Develop and innovate our signature coffee and tea beverage programmes.
- Provide expert training and mentorship to staff on brewing techniques, latte art, and customer service.
- Manage inventory levels, including coffee beans, supplies, and equipment maintenance.
- Monitor and drive cafe performance metrics, including speed of service and customer feedback.
- Ensure compliance with food safety, hygiene regulations, and workplace safety standards.
- Coordinate with vendors and suppliers to ensure quality and cost-effectiveness.
- Cultivate a welcoming atmosphere that enhances the overall guest experience.
Kualifikasi
- 3–5 years of progressive experience in specialty coffee or a high-end cafe environment.
- Proven leadership experience managing small to medium-sized teams.
- Deep knowledge of coffee extraction, sensory skills, and tea preparation.
- Strong problem-solving abilities and the capacity to handle operational challenges under pressure.
- Excellent communication and interpersonal skills to build relationships with guests and staff.
- Proficiency in cafe POS systems and inventory management software.
- A proactive, hands-on approach to leadership and a passion for continuous improvement.
- Willingness to work flexible hours, including weekends and public holidays.