Deskripsi Pekerjaan
Join MSCI as the Head of Client Service APAC and lead our regional client experience strategy across key markets. As the most senior client service leader in the region, you'll drive exceptional service delivery, foster strategic client relationships, and lead a dynamic team dedicated to maximizing client satisfaction and retention. This critical role requires you to align regional service initiatives with MSCI's global vision while navigating the complexities of APAC's diverse financial landscape. You'll collaborate with product, sales, and technical teams to ensure seamless service delivery, identify growth opportunities, and position MSCI as the trusted partner for institutional clients across Asia Pacific. Your leadership will directly impact client loyalty, revenue growth, and our market leadership in financial services analytics.
Tanggung Jawab
- Lead and develop the regional client service team across APAC markets
- Design and implement client service strategies aligned with global business objectives
- Build and maintain C-level relationships with key institutional clients
- Drive client satisfaction metrics and retention initiatives
- Collaborate with product and sales teams to enhance service offerings
- Monitor market trends and competitive landscape to inform service improvements
- Report on regional performance and provide strategic insights to senior leadership
Kualifikasi
- 10+ years in client service/relationship management with 5+ years in leadership roles
- Proven experience in financial services or data/analytics industry
- Deep knowledge of APAC financial markets and institutional client needs
- Strong strategic planning and cross-functional collaboration skills
- Excellent communication and stakeholder management abilities
- Bachelor's degree in Business, Finance, or related field; MBA preferred
- Experience managing multicultural teams across multiple APAC countries