Deskripsi Pekerjaan
We are seeking a dynamic Head of Operations to drive efficiency and growth in our hospitality and tourism operations. This leadership role requires strategic oversight of daily operations, meticulous cost management, and innovative sales strategies. The ideal candidate will optimize operational workflows, control COGS (Cost of Goods Sold), and implement data-driven initiatives to boost revenue and market share. You'll lead cross-functional teams, ensure regulatory compliance, and spearhead process improvements that enhance customer experience while maintaining profitability. This position offers the opportunity to shape operational excellence in a rapidly evolving industry.
Tanggung Jawab
- Oversee end-to-end operational processes including inventory, supply chain, and service delivery
- Develop and implement strategic sales initiatives to increase revenue and market penetration
- Monitor and optimize COGS through vendor negotiations, waste reduction, and efficiency improvements
- Lead and mentor operational teams to maintain high performance standards
- Ensure compliance with hospitality regulations and company policies
- Analyze operational KPIs and implement corrective actions
- Collaborate with marketing and sales teams on integrated growth strategies
Kualifikasi
- Bachelor's degree in Business Administration, Hospitality Management, or related field
- Minimum 5 years in operational management, preferably in hospitality/tourism
- Proven expertise in COGS calculation and financial optimization
- Strategic sales planning and execution experience
- Strong leadership and team development skills
- Proficiency in operational management software and analytics tools
- Excellent problem-solving and decision-making abilities
- Knowledge of Indonesian hospitality industry regulations