Deskripsi Pekerjaan
Siloam Hospitals Group is currently seeking a strategic and results-driven Head of Operations and Services to lead our clinical and administrative functions in the Bangka Belitung region. As a key leadership role, you will be responsible for ensuring the highest standards of operational excellence, patient care quality, and financial efficiency across our facilities.
In this role, you will act as a pivotal link between medical teams and administrative staff, optimizing workflows to enhance patient experience and institutional growth. We are looking for an inspiring leader with a deep understanding of healthcare management, compliance, and process optimization. You will play a critical role in scaling our services while maintaining the world-class clinical standards that define the Siloam brand.
Tanggung Jawab
- Oversee end-to-end hospital operations to ensure seamless delivery of clinical and support services.
- Develop and implement operational strategies to improve hospital efficiency, resource allocation, and cost management.
- Maintain compliance with national healthcare regulations, hospital accreditation standards, and internal safety protocols.
- Collaborate with department heads to optimize patient journey and improve overall service satisfaction scores.
- Monitor key performance indicators (KPIs) and drive continuous improvement initiatives to enhance service quality.
- Lead and mentor diverse multidisciplinary teams, fostering a culture of accountability, performance, and professional development.
- Manage operational budgets, procurement requirements, and facility maintenance schedules effectively.
Kualifikasi
- Bachelor’s degree in Hospital Administration, Public Health, Management, or a related field; a Master’s degree (MHA/MBA) is highly preferred.
- Minimum of 7-10 years of professional experience in healthcare operations, with at least 5 years in a senior leadership or management capacity.
- In-depth knowledge of Indonesian healthcare systems, regulatory requirements, and hospital accreditation standards.
- Strong analytical skills with a proven track record of data-driven decision-making and operational process improvement.
- Excellent leadership, communication, and interpersonal skills to manage complex stakeholder environments.
- High proficiency in both Bahasa Indonesia and English.
- Strategic mindset with the ability to navigate complex business challenges in a fast-paced environment.