Deskripsi Pekerjaan
We are seeking a high-caliber Head of POS Services to spearhead our nationwide field operations, technical support, and logistics framework. In this mission-critical role, you will be the driving force behind the seamless deployment and maintenance of Point-of-Sale (POS) infrastructure. You will oversee a complex ecosystem involving warehousing, inventory management, and field-based technical teams, ensuring that our operations are lean, efficient, and fully compliant with service level agreements (SLAs).
The successful candidate will possess a strategic mindset, capable of optimizing operational workflows while maintaining high-quality support standards for our diverse client base. You will play a pivotal role in scaling our service capabilities, mitigating technical risks, and fostering a culture of excellence in field operations across the Philippines. If you are a transformative leader with a background in logistics, supply chain, and technical support services, we invite you to lead our expansion and service excellence initiatives.
Tanggung Jawab
- Develop and execute a strategic roadmap for nationwide POS field operations and technical support.
- Lead and mentor cross-functional teams across logistics, warehousing, and field maintenance.
- Ensure 100% SLA compliance for all technical service requests and hardware deployments.
- Optimize supply chain processes, including inventory forecasting and warehouse space utilization.
- Drive continuous improvement projects to reduce downtime and enhance the lifecycle management of POS assets.
- Manage budgets, operational expenditure, and vendor relationships to maximize cost-efficiency.
- Analyze performance data and service reports to identify trends and implement corrective operational strategies.
Kualifikasi
- Bachelor’s degree in Engineering, Supply Chain Management, Business Administration, or a related field.
- Minimum 8-10 years of experience in senior leadership roles within logistics, technical field operations, or managed services.
- Demonstrated expertise in managing multi-site warehousing and distribution networks.
- Strong technical background in hardware lifecycle management, specifically within the POS or retail technology sector.
- Proven track record in driving operational excellence through process re-engineering and performance metrics.
- Exceptional leadership skills with experience managing large, geographically dispersed teams.
- High proficiency in ERP systems and operational data analytics tools.