Deskripsi Pekerjaan
BullionStar is seeking a visionary and results-driven Head of Sales & Customer Service to lead our operations and set the standard for excellence in the precious metals industry. In this pivotal leadership role, you will be responsible for running our customer service operation with the precision and care it deserves. We are looking for a leader who ensures that every interaction is accurate, efficient, and of consistently high quality.
As the Head of Sales & Customer Service, you will oversee a dynamic team, streamline our service workflows, and implement best practices that enhance the overall customer experience. You will bridge the gap between our sales initiatives and customer support, ensuring that our clients receive top-tier service while driving business growth. This is an opportunity to shape the operational culture of a growing company in the bullion sector.
Tanggung Jawab
- Lead, mentor, and manage the Sales and Customer Service team to achieve departmental KPIs and business objectives.
- Develop and implement comprehensive sales strategies to drive revenue growth and customer acquisition.
- Oversee daily customer service operations, ensuring accuracy in processing orders and inquiries regarding precious metals.
- Establish and maintain high standards for customer satisfaction, resolving complex issues and escalations professionally.
- Analyze performance metrics and customer feedback to identify areas for operational improvement and process optimization.
- Collaborate with the marketing and product teams to align sales initiatives with business goals.
- Recruit, train, and develop staff to ensure a high-performing and motivated workforce.
Kualifikasi
- Proven experience in a leadership role within Sales and Customer Service, preferably in the precious metals, finance, or retail industries.
- Demonstrated ability to manage large-scale operations with a focus on precision and high-quality service delivery.
- Strong strategic thinking and problem-solving skills with the ability to make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.
- Proficiency in CRM software and customer service management tools.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Relevant management or business degree is an advantage.