Deskripsi Pekerjaan
Are you an experienced cloud operations leader looking to drive excellence in a high-growth environment? We are seeking a strategic Head of Service Delivery specializing in AWS infrastructure to lead our technical operations team in San Juan, Metro Manila. In this critical leadership role, you will be the bridge between our technical architecture and our business goals, ensuring that our cloud services are not only stable and scalable but also optimized for cost and performance.
As the Head of Service Delivery, you will foster a culture of operational excellence, mentorship, and continuous improvement. You will manage complex AWS ecosystems, oversee incident resolution workflows, and collaborate with key stakeholders to deliver robust service-level agreements (SLAs) that exceed client expectations. If you are passionate about cloud strategy, team leadership, and driving digital transformation, we invite you to join our growing team.
Tanggung Jawab
- Lead and scale the service delivery team, fostering a culture of high performance and technical excellence.
- Oversee AWS infrastructure operations, ensuring 99.9% uptime and optimal service performance.
- Define and manage service level objectives (SLOs) and SLAs for all internal and external stakeholders.
- Implement cost-optimization strategies within AWS environments to maximize cloud investment value.
- Direct incident management protocols, providing escalation support for critical system outages or performance issues.
- Drive continuous improvement of cloud governance, security compliance, and disaster recovery processes.
- Collaborate with cross-functional leadership to align service delivery strategies with overall business roadmaps.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 5+ years of experience in cloud service delivery, IT operations, or infrastructure management.
- Proven expertise in AWS Cloud architecture (EC2, S3, RDS, Lambda, VPC, etc.).
- AWS Certified Solutions Architect or equivalent professional certification highly preferred.
- Strong background in ITIL frameworks, Agile/Scrum methodologies, and ITSM tools.
- Demonstrated leadership skills with experience managing medium-to-large technical teams.
- Exceptional problem-solving abilities and a data-driven approach to technical decision-making.
- Excellent communication and stakeholder management skills in English.