Deskripsi Pekerjaan
Join our dynamic team as a Healthcare Account Technical Support Representative and make a meaningful difference in the lives of patients across the healthcare industry. As a TSR3 specialist, you'll be at the forefront of delivering exceptional technical support to healthcare professionals and patients alike, ensuring seamless access to critical medical services and information.
This full-time position offers unparalleled opportunities for career growth within the healthcare technology sector. You'll develop expertise in healthcare systems, medical terminology, and technical troubleshooting while building strong relationships with clients who rely on our services to deliver quality patient care.
We provide comprehensive benefits including competitive compensation, ongoing professional development, and a supportive work environment that values your contributions. Our commitment to excellence has made us a trusted partner in the healthcare outsourcing industry, and we're looking for dedicated professionals who share our passion for service excellence.
Located in Davao City, this role combines the stability of a full-time position with the excitement of working at the intersection of healthcare and technology. If you're passionate about helping others and eager to grow your career in a dynamic industry, we encourage you to apply today.
Tanggung Jawab
- Provide technical support to healthcare professionals and patients regarding medical software, systems, and devices
- Diagnose and resolve technical issues through phone, email, and chat support channels
- Document all interactions and resolutions in the customer relationship management (CRM) system
- Collaborate with healthcare clients to understand their technical needs and provide appropriate solutions
- Maintain knowledge of healthcare industry standards, regulations, and best practices
- Escalate complex technical issues to senior support staff when necessary
- Contribute to continuous improvement of support processes and procedures
Kualifikasi
- High school diploma or equivalent; college degree in healthcare, IT, or related field preferred
- Previous experience in technical support, customer service, or healthcare setting
- Strong troubleshooting skills with the ability to diagnose and resolve technical issues
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Familiarity with healthcare terminology, systems, and regulations
- Ability to work independently and as part of a team in a fast-paced environment
- Basic knowledge of computer systems, networks, and common software applications