Deskripsi Pekerjaan
Make a Difference Every Call. Join Singapore's Leading Healthcare Provider.
Are you a compassionate communicator looking for a meaningful career shift? We are hiring a Healthcare Contact Centre Specialist to join a dynamic team in the heart of Singapore's Central Region. In this critical role, you will be the first point of contact for patients and their families, providing exceptional support and care over the phone.
Why This Role?
- Comprehensive Training Provided: No prior healthcare experience? No problem. We equip you with the knowledge and systems training to succeed.
- Competitive Compensation: Earn a base salary of $2,600 – $3,900 per month, plus attractive shift allowances.
- Rewarding Work: Your voice brings comfort and clarity to patients. Every call is an opportunity to impact someone's health journey positively.
- Stable Career: Join a well-established healthcare organization with clear progression paths and a supportive culture.
As a Contact Centre Specialist, you will handle a high volume of inbound calls, assisting with appointment scheduling, general inquiries, billing questions, and service navigation. Your empathy and efficiency will ensure every patient feels heard and valued.
We are looking for resilient, friendly, and detail-oriented individuals who thrive in a fast-paced environment. If you have strong communication skills and a heart for service, this is the perfect opportunity for you.
Shift Hours: This role operates on a rotating shift basis, including weekends and public holidays. Rest assured, our shift schedules are structured to promote work-life balance, and double pay or time-off-in-lieu applies for holidays.
About the Company: Our client is a premier healthcare institution in Singapore dedicated to providing patient-centred care. This role is managed exclusively by JobStudio, Singapore's trusted recruitment partner. Take the first step towards a fulfilling role where your voice truly matters. Apply now to become a Healthcare Contact Centre Specialist and start your journey in the healthcare industry today!
Tanggung Jawab
- Handle inbound calls from patients and family members, providing accurate information on healthcare services, appointments, and procedures.
- Schedule, reschedule, and cancel patient appointments using the clinic's centralized scheduling system.
- Address patient inquiries, feedback, and complaints with empathy, professionalism, and efficiency.
- Assist patients with billing inquiries and payment processes where required.
- Update and maintain comprehensive patient records and call logs in the CRM system.
- Collaborate with clinical staff and departments to ensure seamless patient care coordination.
- Adhere strictly to patient confidentiality (PDPA) and data protection regulations.
- Achieve performance targets related to call quality, average handling time, and customer satisfaction.
Kualifikasi
- Minimum GCE 'O' Level / NITEC qualification. Diploma holders are welcome.
- Prior experience in a Call Centre, Hospitality, or Customer Service role is an advantage, but not mandatory as full training is provided.
- Excellent command of spoken and written English. Proficiency in a second language or dialect (e.g., Mandarin, Malay, Tamil) is highly valued.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Tech-savvy, with the ability to quickly learn new CRM systems and navigate multiple screens.
- Willing and able to commit to a rotating shift schedule, including weekends and public holidays.
- Patient, empathetic, and genuinely enjoys interacting with people from all walks of life.
- Singaporeans and PRs are encouraged to apply.