Deskripsi Pekerjaan
Are you passionate about health and helping others? We are looking for a dedicated Healthcare Customer Service Representative to join our team at Concentrix, supporting the San Lazaro account in Manila. In this role, you will be the first point of contact for patients and healthcare providers, delivering high‑quality, empathetic support across inbound calls and digital channels.
Concentrix will equip you with cutting‑edge technology and top‑tier training to help you excel in your position. You will work in a modern, collaborative environment that fosters continuous learning and career growth, giving you the tools you need to dominate in your role.
This is an excellent opportunity for individuals who thrive in fast‑paced settings, enjoy problem solving, and want to make a meaningful impact in the healthcare sector. We offer competitive compensation, performance incentives, and clear pathways for advancement.
You will be responsible for accurately documenting interactions, resolving issues efficiently, and ensuring compliance with healthcare standards. If you are ready to be part of a winning team that values excellence, apply today and start your journey with Concentrix.
As part of the team, you will receive comprehensive onboarding, ongoing coaching, and access to exclusive health‑care resources, ensuring you stay ahead of industry trends. Our supportive culture encourages feedback, innovation, and recognition, making every interaction a chance to shine.
Join us today and help deliver outstanding patient experiences.
Tanggung Jawab
- Respond to inbound customer calls and digital inquiries regarding healthcare services, providing accurate and compassionate assistance.
- Document all interactions in the CRM system, ensuring data integrity and compliance with healthcare regulations.
- Resolve customer issues efficiently, escalating complex cases to the appropriate medical or supervisory staff when needed.
- Educate customers on available healthcare programs, appointment scheduling, and benefit information.
- Maintain up‑to‑date knowledge of company policies, medical terminology, and industry updates through continuous training.
- Collaborate with team members and management to improve processes, contribute to quality assurance, and support performance goals.
Kualifikasi
- High school diploma or equivalent; college degree in Nursing, Allied Health, or related field is a plus.
- Proven customer service experience, preferably in a call‑center or healthcare environment.
- Excellent verbal and written communication skills in English, with proficiency in Filipino is an advantage.
- Strong problem‑solving abilities and a calm demeanor under pressure.
- Basic computer literacy and familiarity with CRM or help‑desk software.
- Willingness to work rotating shifts, including weekends and holidays, as required by the San Lazaro account.
- Valid NBI clearance or the ability to obtain one prior to hiring.