Deskripsi Pekerjaan
Are you looking to jumpstart your career in the healthcare industry? Smoothmoves is currently seeking a highly motivated and empathetic Healthcare Customer Service Representative to join our growing team in Ortigas. As a key point of contact for our clients and patients, you will play a vital role in ensuring a seamless healthcare experience by providing high-quality support and resolution.
We pride ourselves on fostering a supportive, inclusive, and growth-oriented work environment. Whether you are a seasoned CSR professional or a talented individual looking to pivot into the healthcare sector, we offer competitive compensation, comprehensive health insurance, and flexible work arrangements to help you achieve a healthy work-life balance. Join us and make a meaningful impact on patient lives while advancing your professional journey.
Tanggung Jawab
- Handle incoming inquiries via phone, email, and chat regarding healthcare services and account management.
- Provide accurate, compassionate, and timely information to patients and healthcare providers.
- Navigate electronic health record (EHR) systems to update patient information and verify coverage.
- Resolve customer complaints with a focus on de-escalation and positive outcomes.
- Maintain high levels of professionalism while adhering to HIPAA and data privacy regulations.
- Collaborate with cross-functional teams to streamline service delivery and improve customer satisfaction.
- Document every interaction precisely in the CRM database for reporting and quality assurance.
- Stay updated on healthcare policy changes and internal service updates to provide accurate guidance.
Kualifikasi
- At least 1 year of experience in a BPO or Customer Service environment (Healthcare account experience is a significant plus).
- Strong command of English, with excellent verbal and written communication skills.
- Proficiency in using CRM software and general computer applications.
- Strong problem-solving skills with a high level of patience and empathy.
- Ability to work in a fast-paced environment and adapt to rotating shifts if required.
- Strong typing speed and attention to detail.
- Completed at least 2 years of college education or equivalent vocational training.
- Ability to start immediately is highly preferred.